Frequently Asked Questions
Who is the 1-HR Session for?
The 1-Hr Session is designed for anyone who simply needs help with their computer. This could be someone who just bought a computer and doesn't have any experience with that particular model, or someone who just wants to know how to write up a quick document, send an email, surf the web, or learn the most common functions of their computer. This session can be customized in any way by the customer as long as their questions/concerns are answered/resolved within the one hour limit.
Who is the Anti-Virus session for?
The Anti-Virus Session is designed for anyone who knows (or thinks) their computer is infected with malware, viruses, trojans, or harmful files. This session is also for anyone who just wants to learn how to make their computer more secure. Using two powerful, free programs, the customer will make their PC/Mac more secure than ever! This session, much like the 1-Hr Session, lasts just an hour, and sometimes less, which indicates that the customer can use the remaining time to get any questions about their computer non-malware related answered, however we have a session designed just for that called the Anti-Virus Plus Session which allows the customer to have a full-fledged Anti-Virus Session along with an extra 30 minutes at the end to get any questions about their computer answered.
I ONLY HAVE A FEW QUESTIONS THAT I NEED ANSWERED. CAN I CALL YOU REALLY QUICK?
I receive plenty of calls from people who only have one or two questions about their computer that they need answered, so that's why I offer the 1-Hr Session. If you need those quick questions answered, you can purchase a 1-Hr Session and during that session I'll answer any questions you may have. And if it takes less than a hour to figure out your problems, you'll have credit left for the remainder of the session, so you may have an extra 20 minutes in the bank just in case you need to send, say, a picture in an email and are totally lost.
HOW MUCH DO YOU CHARGE?
DO YOU STRICTLY ONLY HELP SENIORS?
The answer is a simple no. I'm here to help you whether you're young or older. I simply specialize in helping seniors as that's one of my company's major strengths. If you're not familiar with your computer, give me a call, no matter what age category you fall into.
WHAT METHOD(S) DO YOU USE TO HELP PEOPLE?
Normally what I'll do is ask my customer to download a special computer software called Teamviewer from the internet. Once they do that, I'll simply have them open the program and read me off their unique ID presented on their screen. Once that's complete, I'm able to demonstrate anything they need to know right on their computer no matter where I or they are as long as there's an internet connection available.
I'M BETTER TAUGHT THINGS IN GROUPS OF PEOPLE. DO YOU HAVE ANY COMPUTER CLASS-TYPE OFFERINGS AVAILABLE?
DO YOU OFFER ASSISTANCE WITH BOTH WINDOWS AND MACINTOSH COMPUTERS?
Fortunately, I now offer computer help whether you own a Windows PC or Apple Macintosh.
WHERE CAN I GET THE LATEST COMPANY UPDATES?
MY QUESTION ISN'T HERE.
For more information on the services I offer or if you have a question for me, feel free to contact me.